Shipping Policy
We ship EdiblePrint orders across Canada using reliable carriers to ensure your custom edible prints arrive safely and on time.
Production Time
All orders are custom-made. Production typically takes 1–2 business days from the time payment is confirmed. Orders placed before 2:00 PM EST on a business day usually enter production the same day.
Shipping Methods and Transit Times
Once your order leaves our facility in London, Ontario, estimated transit times are:
- London ON (local): Same-day or next-day delivery, or free pickup.
- Ontario (GTA, Ottawa, etc.): 1–2 business days
- Quebec, Manitoba: 2–3 business days
- Alberta, Saskatchewan, BC: 3–5 business days
- Atlantic Provinces (NB, NS, PE, NL): 3–6 business days
- Northern territories (YT, NT, NU): 5–10 business days
These are estimates only. Actual times depend on the carrier, destination, and external factors (weather, holidays, etc.).
Shipping Rates
Shipping rates start at $6.99 CAD and are calculated at checkout based on your destination. Exact rates are shown before you complete your order.
Local London, Ontario Orders
Customers in London, Ontario qualify for:
- Free local pickup at our location
- Same-day local delivery in selected postal code zones (calculated automatically at checkout)
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can use it to follow your package until delivery.
Lost or Damaged Packages
If your package is marked as delivered but you did not receive it, please:
- Check with neighbors or household members.
- Contact the shipping carrier with your tracking number.
- If still not found after 48 hours, contact us at glenj.belmar@gmail.com and we'll work with you to resolve it.
If your package arrives damaged, photograph it immediately and contact us within 48 hours. Our Print Quality Guarantee (see Refund Policy) covers reprints for damaged orders.
International Shipping
At this time, we ship only within Canada. International orders may become available in the future — follow us on Instagram for updates.
Contact
Shipping questions?
Email: glenj.belmar@gmail.com